Frequently asked
questions.

Simpli POS is point-of-sale software for cafés, restaurants, and bubble tea shops. It runs on iPads, Android tablets, and the web — combining ordering, payments, employee management, and reporting in a single interface designed for hospitality businesses.

Simpli POS is built for hospitality operators — independent cafés, full-service restaurants, bubble tea shops, food trucks, and small chains. It is not designed for retail stores with large inventory SKUs.

Simpli POS focuses specifically on hospitality workflows: modifier-heavy ordering, table and seat management, kitchen routing, and quick-service ticket flow. Pricing is flat and hardware-agnostic — you can run it on devices you already own, with no required hardware purchase.

Yes. Simpli POS keeps taking orders, printing tickets, and accepting card payments when the internet goes down. Orders queue locally and sync automatically the moment connectivity returns — your front-of-house never stops.

The interface currently ships in English. Additional language packs are on the roadmap. Get in touch if your team needs a specific locale.

A typical single-terminal setup takes under 90 seconds — install the app, sign in, and your menu is live. For larger shops with custom menus, our team can migrate your existing menu and printer routing over a weekend at no additional cost.

Yes. We provide a free menu migration service. Send us your current menu (any format — spreadsheet, PDF, screenshots) and we rebuild it in Simpli, including modifiers, pricing, and tax rules. Most migrations finish within 48 hours.

Simpli POS is designed to be learned on the floor in under 15 minutes. We also provide short video tutorials and an in-app guided tour. For larger teams, our customer success team offers free onboarding sessions.

You do not need a trial — Simpli POS is free forever, not a time-limited trial. Download the app and use every feature at no cost, with no credit card required. You only pay standard interchange-plus card-processing fees if and when you choose to accept card payments through our integrated merchant account. We will still help you migrate your menu so you can run real shifts right away.

Simpli POS runs on iPad (any model from 2019 onward), most Android tablets (Android 10+), and any modern web browser. We also support standard hospitality peripherals: receipt printers, kitchen printers, cash drawers, barcode scanners, and customer-facing displays.

Absolutely. Simpli POS is hardware-agnostic — most operators run it on tablets and printers they already own. We also offer pre-configured hardware bundles if you'd prefer plug-and-play.

Simpli POS integrates with major payment processors and supports their standard countertop and handheld card readers. Specific reader models depend on your region and processor — contact us for a list certified for your market.

Yes. You can assign menu categories to specific printer stations — bar, kitchen, expo — and route automatically by item. Routing rules support time-of-day overrides and per-modifier exceptions.

Simpli POS software is free forever — no setup fee, no monthly fee, and no per-terminal fee, with unlimited transactions on every device. You only pay standard interchange-plus processing fees if and when you choose to accept card payments through our integrated merchant account. If you take cash only, Simpli POS costs you nothing.

No. The software is free forever — every feature is included, there's no tier to upgrade into and nothing gated behind a paywall. If you accept card payments through our integrated merchant account, you pay transparent interchange-plus processing fees, published on our site — that's how we earn revenue. Hardware you buy on your own is a one-time cost; we don't sell proprietary hardware.

No. There is no plan to sign up for — Simpli POS software is free forever with no contract. If you accept card payments through our integrated merchant account, that's month-to-month as well, with no long-term commitment. You can stop using it any time.

There's no subscription to cancel — the software is free forever with nothing to unsubscribe from. If you also use our integrated merchant account for card payments and want to stop, you can close that any time from your account dashboard — no phone call required. Your data export remains available for 90 days after you stop using the app.

Yes. Multi-location management — centralized menu updates, cross-location reporting, and per-location staff permissions — is included free. You can manage everything from one dashboard.

Each employee gets a unique four-digit PIN. Roles (cashier, server, manager, owner) control what they can do — voids, refunds, and overrides require manager approval and are signed into the audit log. Time tracking is built in.

Simpli POS integrates with major payment processors, accounting platforms (QuickBooks, Xero), delivery apps, and loyalty programs. New integrations are added regularly — let us know what you need.

Standard reports include sales by hour, day, week, or month; top-selling items; modifier popularity; employee performance; tax summaries; and tip distribution. All reports export to CSV or PDF.

Very flexible. You can configure min/max selections, conditional logic ("if oat milk, no whipped cream"), per-modifier pricing, and modifier groups that depend on the base item. Heavy modifier shops (bubble tea, build-your-own bowls) are a core use case.

Every Simpli POS user gets email support with a same-business-day response — there's no paid tier required to reach us.

Email tickets get a same-business-day response — the same for every user, regardless of how much you process.

Our help center hosts step-by-step articles, video walkthroughs, and downloadable training guides for owners and front-of-house staff. Every account also gets a free 30-minute onboarding session.